Privacy Policy
Last updated: Feb 14th, 2026
This Privacy Policy describes how Collector (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from collectordxb.com or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect, and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.
Information We Collect Directly from You
· Contact details including your name, address, phone number, and email
· Order information including billing/shipping addresses, payment confirmation, email, and phone number, account information like username, password, and security questions.
· Shopping information (e.g., cart items, saved loyalty points, reviews, referrals, gift cards, and purchases).
· Customer support communications you send through the Services, Some features of the Services may require you to provide certain information. You may choose not to provide it, but this may prevent you from accessing some features.
Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include device info, browser type, IP address, and details about your activity on the Site.
· Information We Obtain from Third Parties
· We may also receive information about you from third parties such as:
· Service providers supporting our Site (e.g., Shopify)
· Payment processors who collect and process your payment details
· Tracking tools via emails, ads, or the Site itself
· This information is treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Services: To process payments, fulfil orders, manage accounts, send notifications, handle returns, and enhance your experience through services like Shopify
· Marketing: To send you promotions and tailor ads based on your preferences (Art. 6(1)(f) GDPR for EEA residents)
· Security & Fraud Prevention: To prevent and investigate fraud or malicious activity (Art. 6(1)(f) GDPR)
· Customer Support & Improvement: To respond to inquiries and enhance our services (Art. 6(1)(f) GDPR)
Cookies
We use cookies to run and improve our Site and Services, run analytics, and tailor content. You can manage cookie settings via your browser. For details on Shopify cookies, visit: https://www.shopify.com/legal/cookies
· How We Disclose Personal Information
· We may disclose your information to:
· Vendors and service providers (e.g., IT, payment, shipping, support)
· Business and marketing partners
· Affiliates within our corporate group
· Legal authorities, if required
· Parties involved in business transfers (e.g., mergers)
· We do not use or disclose sensitive personal information without your consent.
· Third Party Websites and Links
Our Site may contain links to third-party sites. We are not responsible for their content, policies, or data practices. Please review their privacy terms separately.
Children's Data
Our Services are not intended for children. If you believe a child has provided us with their information, contact us using the details below to request removal.
As of the effective date, we do not knowingly "sell" or "share" personal information of users under 16.
· Security and Retention of Your Information
· No method of transmission or storage is 100% secure. Please avoid sending sensitive data through unprotected channels.
· We retain your information as long as necessary to provide Services, comply with laws, or resolve disputes.
Your Rights
Depending on your location, you may have the right to:
· Access or request details about your data
· Delete your personal information
· Correct inaccuracies
· Request data portability
· Opt-out of data sales or targeted advertising
· Restrict or object to processing
· Withdraw consent
· Appeal a denied request
To exercise any of these rights, please contact us at clctrinfo@gmail.com or via WhatsApp.
We may verify your identity before responding. You can also designate an authorized agent to make a request on your behalf.
Complaints
If you have concerns about our data practices, contact us at clctrinfo@gmail.com or via WhatsApp. If unresolved, you may appeal or contact your local data protection authority. EEA residents can refer to this list: https://edpb.europa.eu/about-edpb/about-edpb/members_en
International Users
We may transfer and process your data outside your country of residence. When doing so, we rely on Standard Contractual Clauses or equivalent legal mechanisms recognized under applicable law.
Contact
For questions, concerns, or to exercise your rights, please contact us at:
management@collectordxb.com
For purposes of data protection laws, unless stated otherwise, Collector is the data controller of your personal information.